Last revised: August 4, 2012
Tapstream Network Inc. ("Company", "Us", "Our" or "We") is concerned about privacy matters and wants you to be familiar with how We collect, use and disclose your personal information.
2. What is personal information?
Personal information means any information about an identifiable individual. Personal information includes such things as age, income, date of birth, and e-mail addresses.
3. We are accountable to you
4. We let you know why we collect and use your personal information
Company identifies the purpose for which your personal information is collected and will be used or disclosed. If that purpose is not listed below, We will do this before or at the time the information is actually being collected. All personal information collected by Us from customers and other individuals (as applicable) is collected, at a minimum, for the following purposes:
- to identify or contact customers, respond to customer inquiries and otherwise maintain business relations with customers;
- providing services requested by Our customers;
- to bill, process and/or collect payment;
- to administer and manage Our business operations;
- to help prevent or investigate fraud, theft of power or other breaches of the law;
- for legal and regulatory requirements;
- to provide customers and prospective customers with information about Our services;
- to request customer participation in surveys or contests;
- to comply with legal and governmental requirements;
- to perform statistical analyses of user behaviour and characteristics, in order to measure interest in and use of the various sections of a Website so as to improve design, navigation and experience of such Website; and
- fulfilling any other purpose that would be reasonably apparent to the average person at the time that We collect it.
5. We will obtain your consent to collect, use, and/or disclose your personal information
Company will obtain your consent before, or when, We collect, use and/or disclose your personal information. By accepting services from Us, using the Website, or otherwise providing Us with your personal information, you will be deemed to consent to Our use of your personal information for the purposes outlined above. Otherwise, Company will obtain your express consent (by verbal, written or electronic agreement) to collect, use or disclose your personal information. You can change your consent preferences at any time by contacting Company (please refer to the "How to contact Us" section below).
Company will not use or disclose your personal information for purposes other than those for which it was collected, except with your consent or as permitted or required by law or regulatory authorities. Your consent to the collection, use and/or disclosure of your personal information may be either express or implied, depending on the circumstances, the purposes for which such personal information is being collected and the sensitivity of the information.
6. We limit collection of your personal information
Company collects only the information required to provide Our products and services to you. Company will collect personal information only by clear, fair and lawful means. We will not, as a condition of supplying you with a product or service, require you to consent to the collection, use or disclosure of information beyond that required to fulfill the specified, legitimate purpose.
7. What information do we collect?
We may collect the following types of information from you:
Registration Information: When You sign up for a user account for any of the products or services offered by Us (collectively, the "Services"), We will collect personal information, such as your name and email address and, if applicable, billing information.
IP Information: In general, We collect and use anonymous information and data regarding your access and use of Websites and the Services. When you visit Websites via a web browser, Our servers record the information that your browser automatically sends whenever visiting or using any of the Websites, including Your web request, the Internet Protocol ("IP") address and browser configuration of your Device (as defined below), the date and time of your request, the uniform resource locator of the referring and/or exiting websites.
Tags and Analytical Tracking: As part of making the Websites available, We use tracking tools such as scripts, internet tags, cookies, graphic tags, web beacons and similar means (collectively, "Tags") on the Websites to enhance functionality and navigation for Our visitors and customers. Portions of the Websites may use analytical tools that are operated by Us and third party providers (collectively, the "Analytical Tools").
We may use Tags on the Websites to count users and to recognize users by accessing Tags. Being able to access Tags allows Us to personalize the Websites and improve your experience at the Websites. We may also include Tags in HTML-formatted e-mail messages that We send to determine which e-mail messages were opened. Tags do not collect or contain your personal information.
Information tracked through these mechanisms includes, but is not limited to: (i) your IP address and other IP information set out in (b) above; (ii) the type of web browser and operating system being used; (iii) the pages of Websites that you visit; and/or (iv) other websites that you have viewed before visiting one of the Websites.
In the case of Analytical Tools, the information generated by the Tags about your use of the Websites (including your IP address) may be transmitted to and stored on servers located outside of British Columbia including, but not limited to, other Canadian provinces and the United States. The information generated by the Tags may also be transferred to third party Analytical Tool providers. This information will be used for the purpose of evaluating your use of the Websites, compiling reports on Websites activity and providing other services relating to Websites activity and Internet usage. The third party providers of Analytical Tools may also transfer this information to other third parties where they are required to do so by law, or where such third parties process the information on their behalf.
Some types of Tags, such as cookies, may be disabled whereas others may not. If you wish to disable cookies, refer to your browser help menu to learn how to disable cookies. Please note that if you disable cookies, you may be unable to access some customized features on the Websites. Cookies do not collect or contain your personal information.
By using a Website, you consent to the processing of data about you by third party providers of Analytical Tools in the manner and for the purposes set out above.
Information that You Provide: We may occasionally request from You or You may otherwise voluntarily provide Us with information that personally identifies You (including, but not limited to, downloads, product or service purchases, user support, contests, feedback, surveys and forums). We may receive personal information about You from a broad range of activities through the Services, including, but not limited to, Your inputs to the Services and general correspondence with Us. Depending on the service used, the personal information We collect may include contact information and demographic information.
User communications: When You send email or other communications to Us, We may retain those communications in order to process Your inquiries, respond to Your requests and improve the Websites and the Services.
8. We limit disclosure, use, and/or retention of your personal information
Under certain exceptional circumstances, Company may have a legal duty or right to collect, use or disclose your personal information without your knowledge or consent. In accordance with applicable laws, We will not disclose any consumer information (which may include personal information) without your written consent, except where consumer information is required to be disclosed: (i) for billing or market operation purposes; (ii) for law enforcement purposes; or (iii) for the purpose of complying with a legal requirement.
You are deemed to consent to disclosure of your personal information for those purposes. If your personal information is shared by Us with third parties, those third parties are bound by appropriate agreements with Company to secure and protect the confidentiality of your personal information.
Company will retain your personal information only for so long as is necessary to fulfill the purpose for which it was collected and to meet Our legal and contractual obligations. We will employ explicit retention periods for closed accounts, after which the personal information is destroyed or made anonymous.
9. We keep your personal information up-to-date and accurate
You may request access to the personal information We have on record in order to review and amend the information, as appropriate. To access your personal information, refer to the "How to contact Us" section below.
10. The security of your personal information is a priority for Company
We take steps to safeguard your personal information, regardless of the format in which it is held, including, but not limited to: (i) physical security measures, such as restricted access facilities and locked cabinets; (ii) electronic security measures for computerized personal information such as password protection (iii) organizational processes such as limiting access to your personal information to a selected group of individuals; and (iv) contractual obligations with third parties who need access to your personal information requiring them to protect and secure your personal information.
11. We are open about our privacy and security policy
We are committed to providing you with understandable and easily available information about Our policy and practices related to management of your personal information. This policy and any related information is available at all times on the Websites or on request. To contact Us, refer to the "How to contact Us" section below.
12. We provide access to your personal information stored by Company
You can request access to your information stored by Us. Upon receiving such a request, Company will: (i) obtain satisfactory proof to confirm your identity; (ii) inform you about what type of information it has on record or in its control, how such information is used and to whom the information may have been disclosed; (iii) provide you with access to your information so you can review and verify the accuracy and completeness and request changes to the information; and (iv) make any necessary updates to your information.
13. We respond to your questions, concerns, and complaints about privacy
Company responds in a timely manner to your questions, concerns and complaints about the privacy of your personal information and Our privacy policies and procedures.
14. Links to other Websites
The Websites have links to third party websites that Company does not own or maintain. Links to other websites or other resources which are not created or controlled by Company ("Linked Sites") are intended for convenience only. Linked Sites are wholly independent from Company, therefore Company has no control over any products, services, materials, or other information contained in or available through these third party websites. We make no representations or warranties about the privacy practices of those websites. Therefore, access to any third party websites through Websites, regardless of whether the third party website is a Linked Site or not, is entirely at your own risk and it is your responsibility to take all protective measures to guard against viruses or other destructive devices, programs.
Tapstream provides you with the ability to opt-out from Tapstream obtaining some, but not all, of the data that Tags may collect from You when you visit an Operator's website. This is done by Company placing a cookie on an End User's computer, tablet or mobile device. This cookie instructs Company's servers to not receive information about the End User's visit to the Operator's website. If you want to opt-out of such tracking, please visit this page: Tapstream on-page analytics opt-out system
16. How to contact Us
You may contact Us:
- by calling Us at 1-888-928-8828, or
- by emailing Us using the email form at https://tapstream.com/contact/
If your questions, concerns and complaints have not been resolved to your satisfaction or if you have further questions, you can contact Us by mail: Tapstream Network Inc., 123-991 Hornby St., Vancouver, BC, V6Z 1V3, attention: Privacy Officer.